Refund policy

REFUND POLICY

 

15-DAY RETURN WINDOW

You can request a return within 15 days from the day your order is delivered. After 15 days from delivery we cannot accept returns or offer refunds.

 

CONDITION OF RETURNED ITEMS

To be eligible for a return, the item must be unused, in the same condition you received it and in its original packaging. For hygiene reasons, used items (rollers that have been used on any surface or washed) cannot be returned or refunded.

 

DAMAGED, DEFECTIVE OR WRONG ITEM

If your item arrives damaged, defective or is not what you ordered, email us at purrfectroll@outlook.com within 15 days of delivery with your order number and a photo of the problem. We will send you a free replacement or a full refund.

 

HOW TO START A RETURN

Email purrfectroll@outlook.com with your order number before sending anything. We will reply with the return address and instructions. Items sent back without contacting us first cannot be accepted. Return shipping costs are paid by the customer, except for damaged, defective or wrong items.

 

REFUNDS

Once we receive and inspect your return, we will notify you by email. Approved refunds are sent to your original payment method within 5-10 business days. Your bank may need a few extra days to show it.

 

LOST OR LATE ORDERS

If your order has not arrived within 30 days of shipping, contact us and we will reship it or refund you in full.

 

CANCELLATIONS

You can cancel your order free of charge before it has been shipped. Email us as soon as possible.

 

Questions? Contact us at purrfectroll@outlook.com. We reply within 24-48 hours.